Many common problems can be easily solved by first reviewing the MIO Troubleshooting Questions on our website or by having the battery in your MIO changed using our MIO Battery Troubleshooting Guide.
MIO Watches and other products sold on www.miowatch.com come with a one year limited warranty. Please see the MIO Warranty Policy for full details.
If your MIO appears in need of repair, please contact our Customer Service Team and we will work with you over the phone or through email to assess the nature of the problem.
Our primary concern is keeping your MIO on your wrist where it belongs.
Service
If our team determines that your watch is in need of servicing, please use the following instructions:
How to Make a Warranty Claim
Please include the following information along with your MIO watch:
1. Completely filled out Service Form, be sure to include a brief description of the problem.
2. Copy of your original receipt, debit or credit card statement with purchase and purchase date.
3. Return S/H & Insurance Fee of $12.
4. Place your watch in a small sturdy box. (Original packaging WILL NOT be returned with product after repair.) Secure it from moving in the box by filling the surrounding area with packing material.
5. Insure your watch against loss or damage.
6. Send everything to: MIO Watch Service Center • 7501 North Harker Drive • Peoria, IL 61615
Warranty Service
The MIO Watch Service Center (Parsec Ent.) will perform all warranty servicing for MIO products. Servicing your MIO watch at any location outside of our authorized service center will void your warranty. You may send your watch directly to the MIO Watch Service Center without obtaining written authorization from Parsec or MIO. Once delivered, the MIO Watch Service Center will evaluate your watch and complete all work covered by your warranty without further contact with you. You will receive a written estimate for any repairs that fall outside of your warranty coverage and nothing further will be done without your authorization. It is essential you include a proof of purchase with your return in order to validate your warranty. Please be sure to include this completely filled out Service Form and the Return S/H & Insurance Fee of $12 (This fee is non-refund-able and is not covered by the manufacturer).
One-year Limited Warranty
The MIO™ watch, excluding the battery, is warranted to the original purchaser to be free of defects in material and workmanship under normal use for a period of one (1) year from the date of purchase. The warranty does not apply to damage resulting from abuse, misuse or alteration of the MIO™ watch such as moisture or water damage sufficient to affect the proper function of the watch, and damage to the watch case or visible cracking of the crystal. This includes any damage to the MIO™ that appears to be caused by the use of tools or servicing performed by anyone other than our authorized service center or Physi-Cal Enterprises. Without limiting the foregoing, damage resulting from bending or dropping the MIO™ watch will be deemed the result of abuse or misuse.
Non-warranty Service
The MIO Watch Service Center (Parsec) will service your watch for a nominal fee for repairs performed after the expiration of the warranty period, or services required that are not covered under warranty. You may send your watch directly to the MIO Watch Service Center without obtaining written authorization from Parsec or MIO. Once delivered, the MIO Watch Service Center will evaluate your watch and send a written estimate. No repairs will be done without your authorization. It is not necessary to include a proof of purchase if product is not within the warranty period and/or is being sent in for Non-warranty service. Please be sure to include this completely filled out Service Form and the Return S/H & Insurance Fee of $12 (This fee is non-refund-able and is not covered by the manufacturer).
Refunds
Customer satisfaction is our top priority. Therefore, products sold on www.miowatch.com come with a thirty (30) day full refund period. If for any reason you are not entirely satisfied with your purchase from the MIO Watch Website, contact the merchant shipper for help or assistance in processing a return. Your order must be returned to the merchant shipper in order to receive full product credit; your shipping costs will not be refunded.
The contact information of the merchant shipper is displayed in the paperwork that arrived with your order. Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.
A return merchandise authorization number (RMA number) is required for all returns. You can obtain a return or refund by logging into your account with the username and password you created during checkout. Please log into your account to process and track your return at: http://www.shopatron.com/account .
For more information on our refund policies, please read our Online Shopping Questions.
If you have any further questions regarding your MIO Heart Rate Monitor watch, please contact us with your inquiry at: 1-877-770-1116.
